UNISON Northern Ireland

Managing Challenging Conversations

Event Date: 
7 Oct 2019 - 10:00 to 16:00

UNISON Belfast

Interaction with other people is a normal day to day activity but how can you most effectively manage more complex scenarios?  Shauna Hughes, CEO at EyeChange Consultancy, will share her expertise, equipping delegates to feel more confident about how to conduct and manage difficult conversations. Best practice workplace advice will be explored using, in part, real life scenarios.  As a master NLP practitioner, Shauna will explore the use of language and you will learn how to spot when a conversation is heading towards confrontation and how to diffuse the situation using language. Body language cues will also be discussed.  It will be delivered by Shauna Hughes, CEO Eye Change Consultancy.

This course is eligible for backfill funding for attendees who work in domiciliary/home care, day care or supported living in the private and community/voluntary sector under the Training for the Domiciliary Care Workforce Project administered by NISCC.  You must get approval from your employer in advance.